Refund policy
Welcome to Sold-Bikes. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase or order confirmation is required.
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The product must not show signs of misuse, damage, or modification.
Free Returns
Sold-Bikes provides free return shipping for eligible orders shipped within the United States and Canada.
To initiate a return, please contact our support team at:
Our team will provide return instructions and a prepaid return shipping label when applicable.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery. We will work quickly to resolve the issue through a replacement, exchange, or refund.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please contact us at Support@Sold-Bikes.shop. Exchanges are subject to product availability.
Non-Returnable Items
The following items may not be eligible for return:
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Products damaged due to misuse or improper handling.
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Products returned without original packaging.
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Customized or special-order items.
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Gift cards (if applicable).
Order Cancellations
Orders may be canceled before shipment for a full refund. Once an order has been shipped, it must follow the standard return process.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: Support@Sold-Bikes.shop
Store Name: Sold-Bikes