FAQs
Frequently Asked Questions (FAQs)
Orders
How do I place an order?
Simply browse our collection, add your desired product to the cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.
Can I cancel my order?
Yes. Orders may be canceled before they have been shipped. Please contact us as soon as possible at Support@Sold-Bikes.shop if you need to cancel an order.
How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Shipping
Where do you ship?
We currently ship to customers located in the United States and Canada.
Do you offer free shipping?
Yes. We offer FREE shipping on all orders shipped within the United States and Canada.
How long does shipping take?
United States
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Processing: 1–3 Business Days
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Delivery: 3–7 Business Days
Canada
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Processing: 1–3 Business Days
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Delivery: 5–10 Business Days
Delivery times may vary depending on your location and carrier conditions.
Will I receive tracking information?
Yes. Tracking information will be sent by email once your order has been shipped.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Are returns free?
Yes. We provide free return shipping for eligible orders within our service areas.
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Products
Are your bikes new?
Yes. All bicycles sold by Sold-Bikes are brand-new unless otherwise stated on the product page.
Do the bikes arrive assembled?
Some bicycles may require partial assembly after delivery. Any necessary assembly instructions will be included when applicable.
How do I choose the right bike size?
Product pages may include sizing information. If you need assistance selecting the correct size, please contact our support team.
Payments & Security
What payment methods do you accept?
We accept major payment methods available through our secure checkout system.
Is my payment information secure?
Yes. Payments are processed through trusted and secure payment providers. We do not store complete payment card information on our servers.
Customer Support
How can I contact Sold-Bikes?
You can contact us anytime by email:
How quickly will I receive a response?
We aim to respond to all inquiries within 24–48 business hours.
Still Have Questions?
If you cannot find the answer you're looking for, please contact our customer support team:
Email: Support@Sold-Bikes.shop
Store Name: Sold-Bikes